Project Overview

Roles & Responsibilities

Team (Mar 2022 – Nov 2022): Venu Majji, Raviteja, Oscar, Viktor, Ferran, Jordi, Nuria Arzo.

I Worked on UX across research, IA, Mockups, Prototypes and dev hand-off.

Project Goals

• Cut manual task creation by 30 %
• Boost claim accuracy by 25 %
• Unify collaboration in one UI

User Research

Understanding the Users

Interviews with Automation Devs, BAs, QA, and Claims Managers mapped daily flows in CICS-AMNU and ConnectIQ.

User Pain Points

• Hard-to-debug scripts
• SOAP / XML-only integration
• No shared editing or versioning

User Personas

Tom Brewer – Automation Dev

Needs faster low-code task building.

Francis – Business Analyst

Wants clear rule mapping & audits.

Roy Woodkin – Claims Manager

Focuses on ROI and fraud triage.

Competitor Analysis

Key Competitors

• BluePrism v7
• UiPath Auto Claims
• Pega Smart Claims

Competitive Insights

Rivals lack inline adjudication logs and one-click test-to-prod promotion. ConnectIQ bridges this gap.

Information Architecture

IA Diagram

Navigation Structure

Task Builder → Recorder → Debugger → AutoIQ Monitor → Server Manager → Reports.

Product Scope

Features Included

• Blockly & Script toggle editor
• Inline panel recorder with undo
• Debugger with breakpoints
• Test → Prod promotion wizard
• AutoIQ monitoring dashboard

MVP Definition

Visual builder + basic debugger.

User-Centered Design (UCD) Process

Design Thinking

• Empathy – SME interviews
• Define – problem framing
• Ideate – white-board sprints
• Prototype – XD flows
• Test – hallway sessions

Ideation Sessions

42 ideas → 7 key features selected.

A/B Testing Methodology & Results

Blockly-first layout cut creation time by 18 % vs. script-first baseline.

Mockups

Low-Fidelity Wireframes

High-Fidelity Designs

Interaction Prototypes

View on Figma → Prototype link